If you’re unable to find a suitable answer to your question, our customer services department would be happy to help you at any time.


If you would like to request a donation for your organisation or parade group …
Without our sweets, carnival in Cologne would be unimaginable for us and many Cologne residents, as confirmed by the increasing number of requests we receive every year for ‘fifth season’ (carnival season) donations. Because we cannot fulfil everyone’s wishes and do not want to discriminate against anyone, we are generally unable to donate.
If you want to stock up for the season of fun, you can of course obtain our products at most wholesale outlets. Should you have any additional questions regarding our carnival range, we would be happy to help you.
We strive every day to live up to the high-quality standards which have distinguished Hitschler products for over 50 years. If you are ever dissatisfied with one of our products, please contact us.
So that we can get to the bottom of the issue and take the necessary measures, we ask you to:
  • send us the product (we will pay postage)
  • fill out the following information regarding the product

Please fill in the fields marked with an asterisk (* = mandatory).